Customer Service FAQ

You will find the following information here:


How do I contact Customer Service?

Phone: 0330 1235 007 option: 2
Fax: 01480 443227
Email: support.uk@videojet.com
8:30AM to 5:00PM Monday – Friday
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How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.
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What is Videojet’s correspondence address?

Videojet Technologies Limited
4&5 Ermine Centre
Lancaster Way
Huntingdon
Cambridgeshire PE29 6XX

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How do I request copy of my Invoice / Credit memo?

Please email: support.uk@videojet.com or call: 0330 1235 007 option 2
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How do I process a return?

Please email: support.uk@videojet.com or call: 0330 1235 007 option 2
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How do I order Inks, consumables or Parts?

Please email: support.uk@videojet.com with a detailed description of your order and a representative will get back to you.
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How do I order equipment?


Contact Us

For Sales Enquiries please call us free on: 0800 500 3023

For the main switchboard please call:
0330 1235 007

(local rate call for landlines & mobiles)
Press 1 for Parts & Consumables
Press 2 for Equipment Service & Support
For other departments please use the auto attendant